FAQ
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, payments, and your shopping experience.
Orders
How do I place an order? +
Browse our women's clothing collection, add items to your cart, and complete checkout with your shipping and payment information.
Can I change or cancel my order? +
Yes — contact us as soon as possible after placing your order. We can accommodate changes or cancellations only before the order enters processing or shipment. Once an order has been processed or shipped, cancellation is no longer possible and our Return & Refund Policy would apply instead.
I made a mistake with my shipping address — can I fix it? +
Contact us right away at support@labohemechic.store . We can update the address only if the order hasn't entered processing or shipped yet.
Shipping
Where do you ship? +
We currently ship within the United States only.
How long does shipping take? +
- Processing time: 1–3 business days
- Order cutoff: 2:00 PM ET (orders placed after cutoff are processed the next business day)
- Transit time: 4–6 business days
- Estimated total delivery: 5–9 business days
Business days are Monday–Friday, excluding public holidays.
How much does shipping cost? +
- $12 for orders below $49
- $20 for orders of $49 or more
How do I track my order? +
Tracking information is provided once your order ships. See our Shipping Policy for full details.
TRACK MY ORDER →What if my package is delayed or missing? +
Delays can happen due to carrier issues, weather, or holidays. If your order hasn't arrived within the estimated window, check your tracking first, then contact us so we can look into it.
Returns & Refunds
What is your return policy? +
Eligible items can be returned within 30 calendar days of delivery. Items must be unused, unworn, in original condition and packaging, with tags and accessories included. Contact us before sending anything back.
VIEW RETURN & REFUND POLICY →Who pays for return shipping? +
The customer covers return shipping costs for standard returns. There's no restocking fee.
Can I exchange an item instead of returning it? +
Yes, exchanges are available within 30 days, subject to the item's condition and availability.
How long do refunds take? +
Once we receive and approve your return, refunds are issued to your original payment method within up to 10 business days. Your bank or card issuer may take additional time to post the funds.
What if my item arrives damaged, defective, or wrong? +
Contact us with your order number, a description of the issue, and photos. We'll review it and let you know the next steps.
CONTACT US →Payment
What payment methods do you accept? +
Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Shop Pay, and PayPal. Available methods are shown at checkout.
VIEW PAYMENT POLICY →Is my payment information secure? +
Yes — payments are handled through our checkout and payment-processing providers. We never ask for full card numbers, passwords, or verification codes by email or through customer support.
Privacy
How is my personal information used? +
We use it to process orders, provide support, and improve your shopping experience. Full details are in our Privacy Policy.
VIEW PRIVACY POLICY →Contact & More
Still have questions? We're here to help.